Last week we wrote how happy people mean better business.
“A study by researchers at the University of Warwick found that happiness led to a 12% spike in productivity, while unhappy workers were 10% less productive. They found out that human happiness has large and positive causal effects on productivity. Positive emotions appear to invigorate human beings.”
…and today wanted to raise again the importance of first impression in every customer contact.
The customers’ first impression is the most important, especially when working in the service sector as “You will never get a second change to make the first impression.
Service sector companies very often talk far too much and act too little. I personally believe that the art of good customer service and etiquette can be adhered to when you know your basics and truly mind your customer.
The basic rules of good customer service can be summarized as follows:
1. Impress the customer with a smile!
“Your greeting with a smile tells the customer, “I am glad you’re here!”
2. Listen to your customer
“The best salespeople spend 80 percent of their time listening, not talking”
3. Make customers feel important and appreciated
“Customers are very sensitive and know whether or not you really care about them. Treat them as individuals and be sincere”
People may have an excellent service attitude, but they can only succeed in their work when they have proper tools, guidelines and full management support.
We at airportcollege.com can help aviation and logistic companies to meet international service standards and reduce training related costs with online e-learning. Just contact us to hear how we can do it.